Warranty.
Last updated: June 2026
All equipment sourced and supplied by We Do Gyms is covered by a 1-year manufacturer warranty from the date of delivery, covering the following under normal use conditions:
- Frame and main structure
- Accessories including cables, pulleys, bearings, guide rods, adjustment pins, handles, foot pads, seats, covers, shrouds, and hardware
- Upholstery, foam, and padding
- Paint and finish, including peeling, rusting, and bubbling
If a warranty issue arises, contact us at info@wedocustomgyms.com with your order details, a description of the issue, and supporting photos. We will work directly with our manufacturer on your behalf to resolve the issue, including sourcing and shipping replacement parts as needed.
All installations completed by We Do Gyms carry a 1-year warranty on workmanship, covering any issue arising from the quality of the installation itself, including:
- Improperly routed cables
- Loose or incorrectly secured bolts, nuts, and hardware
- Equipment that stops functioning as a direct result of the installation
If you experience an issue related to the installation, contact us at info@wedocustomgyms.com. Our installation team will assess and resolve the issue at no additional cost within the warranty period.
- Damage caused by improper use, misuse, or use beyond the equipment's intended purpose
- Normal wear and tear
- Damage caused by modifications made after installation
- Cosmetic damage reported more than 48 hours after delivery
Email us at info@wedocustomgyms.com with the following:
- Your name and order reference
- A description of the issue
- Photos or video clearly showing the problem
We will follow up with next steps. Equipment warranty claims must be submitted within 1 year of the delivery date. Installation warranty claims must be submitted within 1 year of the installation date.